Cult Followings: Working With the Fans

There are a number of things in the game industry that confuse me to no end.  Perhaps at the top of the list is the Mother series in Japan.  It is a quirky 16-bit RPG series that has gained a huge following in the U.S.  While I have yet to play it, I know a great deal about the series.  While it did see a limited release in the west under the title Earthbound, it seems odd that games like Infamous are getting a re-release collector’s edition less than four years after its initial release, but this quirky series is left by the wayside.  The fans are there and have made themselves known to Nintendo, so why? 

17 years and Nintendo still remains silent on the Mother/Earthbound series

Nintendo claims that there might be legal repercussions based on musical ques and names as the reason for the game Mother 2 or Earthbound not being re-released.  However, this doesn’t stop Mother 1 or Mother 3 from being released as part of a compilation set or on the Virtual Console on the Wii or 3DS.  Yet, Nintendo continues to be silent on this series.  One of the arguments for this is that these games are text heavy RPGs that would require too much time to translate and adapt to the U.S.  And that is a fair complaint.  I understand that a lot of great RPGs and other uniquely Japanese games weren’t released because of translation issues.  Translating the Japanese text and mannerisms to make sense in English would cost a great deal and take a huge amount of time.  However…why doesn’t Nintendo use the fan translations?

This is the only way to play Mother 3 in English...so why doesn't Nintendo just reach out to the fans for the translation and schedule a release of the game stateside?

Here is the meat of our subject today.  Fan power.  Gamers who love games will go to all manner of extremes for them.  Fan fiction, fan art, fan translations, even fan mods and fan sequels.  These extensions of popular games are uniquely tailored to their audience and will thusly appeal to them, more often than not.  The biggest hurdle to these fan creations being released for profit is the threat of legal action from the company that owns rights to the original.  However, what if the game companies, instead of threatening legal action or trying to shut down or ignore these fan communities and fan creations, tried to make use of them?  Market them legitimately?  In fact, mods, or fan created additions, to PC games are how many gamers get jobs in the industry.  Showing they understand the tools needed to make games by adding on to games they already know and love.

And some of these fan creations show real time, effort, and dedication.  Many games never reached the shores of the U.S. because of time, money, or apparent lack of interest.  However, fans who had imported the games loved them so much that they wanted to share them with others and took to translating them.  Many fan translation or localization groups have put forth work purely out of their own interest with no hope of profit.  This is how the Mother 3, Bahamut Lagoon, and the original Final Fantasy 2, 3, and 5 translations were released.  However, fans can go even further.  One intrepid group of young hackers put games from the Satellaview, a Japanese only satellite gaming service, online for all to enjoy, with the caveat that if they were contacted by Nintendo or other companies and asked to remove them, they would.  They also stated that if the games were released stateside, they would take down their website.  What makes this remarkable, however, is that not only was the Satellaview released only in Japan, but many of the games for it had holes in the code which were meant to be filled by the satellite broadcasts.  So, these hackers not only translated the games, but filled the holes in their code, retooled their controls, added in the old music from the broadcast, and released it, for free, so that others could enjoy it.

Zelda on the Satellaview, in English, available to the masses, all thanks to fans

No matter what anyone says about copyright violation or piracy, one has to admire the passion involved in projects like this, where dozens of people spend their own time, without pay, to share the games they love with others.  However, I personally believe that this is an untapped resource for game companies the world over.  Rather than re-releasing some games as many as five times, Square-Enix, why not look at some of your older properties that have gained a cult following but were never released in the west?  If the fans have done their work right, you could offer to buy their translation from them and release your old game to the west, but at full price on a new platform.  It would require some quality control and play testing, but the lion’s share of work necessary to make it viable for a western release would already be done.  However, even given such a unique opportunity to work with fans, most game companies do not cooperate.  In fact, some go out of their way to destroy the hard work of fans.

Most fans respect the wishes of the game companies and agree to shut down their work if they are asked.  And some companies, like Nintendo, agree to look the other way so that the fans can be fans.  However, many game companies take one look at a promising project and immediately shoot it down.  For example, a 3D remake of the critically acclaimed Chrono Trigger was being made by fans and the company who owned the rights to it, Square-Enix, threatened them with litigation if they did not cease and desist.  This effectively killed the project.  However, think for just a moment.  Square-Enix has a propensity for re-releasing their popular titles.  Recently, Chrono Trigger was just re-released for the Nintendo DS.  So…why not simply work with the fans instead of threatening legal action on them?  Buy them off and have them continue their work.  Square recently released a 3D remake of Final Fantasy 3 done in house, a process which had to be unbelievably expensive.  So, if a group of gamers who loved the game are working to create the exact same thing, but are doing it for free…then buy them off and have them continue their work.  Don’t simply waste all their time and effort by threatening legal action.

This is what Chrono Trigger would look like in 3d...if it hadn't been shut down.  Yeah...thanks for that, Square-Enix

Fans of video games, like fans of almost any property, can have an unbelievable drive, love for their medium, and a power to change it.  However, too often, game companies see them as the problem, not the solution.  In my opinion, game companies have forgotten that fans are the force which keeps them profitable.  Without the fans, they are nothing.  Yet, every day the gaming world is outraged at some new form of on disc DLC or DRM which locks players out of games they paid for, or online passes.  Game companies treat gamers more like thieves or free money than lifelong friends.  And that is a major problem.  Fans will continue to love games, regardless of the companies, but if companies don’t understand and respect the power of fans it will hurt them in the long run.  Before being acquired and merged with Activision, Blizzard, for example, knew how to treat fans.  After releasing Starcraft, Blizzard encouraged its piracy to a degree.  Burn a copy, share it with friends, and then they might go buy a copy themselves, or at least share the popularity of the game with their own friends, who might go buy a copy.  While this kind of policy changed after their merger, this should prove that fans have power.  And fans want to be friends to game companies, even if the reverse is not true.

Blizzard used to just spread the love.  Then Activision happened.  And now we get online passes.  Progress...?

And it is curiously true that many times, fans orchestrate the biggest changes in the gaming world.  Gamers modding Half-Life created the incredibly popular Counter-Strike mod that has become a mainstay of Valve’s and which has seen several sequels and spin offs.  Importers who picked up Demon’s Souls, even though it wasn’t planned for a western release showed Japanese developer From Software that there actually was a market for their game in the west, convincing them to release it and its sequel, Dark Souls, in the west.  The Defense of The Ancients mod in Warcraft 3 became so popular that it even spawned an entirely new genre of game, the massively multiplayer online arena fighter, which has one sequel in the works and at least a dozen competitors.  The highly publicized Operation Rainfall brought awareness to the titles Xenoblade Chronicles, The Last Story, and Pandora’s Tower, and helped them get out of Japan, into Europe, and eventually to U.S. shores.  Fans have an incredible gift for changing the industry and game companies need to start respecting and making use of their fans, like partners, rather than treating them like thieves trying to take a piece of their pie.

This funny little fan mod spawned an entire sub genre of MMO games

If game companies would open themselves up to fan assistance they would not only find strong potential employees, but might actually get to release some games they would not be able to otherwise.  For example, Vanillaware recently had to cancel the western release of a game called Grand Knights History, due to “lack of resources to localize.”  However, what if fans stepped in and agreed to work with the designers to get this project done?  Some wouldn’t even ask for payment, so long as the game was released.  Fans can be a powerful boon for small companies that need assistance and can be loyal followers for stronger companies who already have their footing, provided they don’t alienate their fans.

Yeah, this ain't making it stateside anytime soon

Perhaps the biggest issues preventing gamers and companies from coming together are legal concerns and profit concerns.  This is frustrating, because gamers are more than willing to lend their hand to help make something they want a reality, but game companies have their own interests to protect.  Legal concerns, such as the rights of the fans making the game vs. the company would be a problem and if any materials or resources, such as the game engine, levels, or characters, were used in other projects by the fans, there might also be a need for litigation.  Game companies are very protective of their assets, most of the time.  And there would also be the issue of compensating the fans for their work and whether or not their work turns a profit for the company.  Game companies, especially the big ones, like Square-Enix and Electronic Arts, have to protect not only their own profit margins, but cater to their investors and shareholders, which would make any project with fan assistance a hard sell, as investors are naturally skeptical of people not on their payroll and who they cannot properly penalize should something go wrong.

Pretty much how game companies feel if a product bombs...and we want them to approve fan games?

            I really do believe that with the right business model, any number of game companies could use work done by the fans and turn a profit, for both themselves and those who worked on it. NES Reproductions, for example, has managed to make a fair profit by releasing fan translated NES games for sale directly to gamers.  They can do this because the copyright on the games and the technology is usually long expired, since the NES and Famicom were released almost thirty years ago.  This kind of business model takes the work of the fans and turns it into something that can be bought and sold for a profit.  If an independent party can do it with properties that have passed their expiration date, imagine what a game company still holding onto the rights for almost a dozen retro titles never released in the west could do.  I have a vision that I’d like others to indulge in for just a moment.  Say, instead of making reproduction cartridges with fan translated or altered games on them, game companies created a digital service, like Steam?  Then, took old games like the Mother series, Bahamut Lagoon, Sweet Home, or any number of other titles they still owned and released them at a fair price, like 10-20 dollars?  If they used the fan translations and gave a cut of their profits to the translators, that’s a tidy amount they had to do basically nothing to make.  Granted, this kind of business model would require a digital distribution service and would take time to set up, but it would go a long way in discouraging emulation and piracy.  As it stands, emulation is the only viable way to play English language copies of games like Mother 3 or Bahamut Lagoon for most people.  However, if the game companies made it easier to get these games off their service, perhaps with a sale or two and built in rewards just to sweeten the pot, emulation would practically die out overnight.  This happened for countless Wii owners who found games they used to emulate on the virtual console for a fair price.  The Extra Credits crew have said time and again, if you provide a better service, people will use that rather than piracy.  Convenience is the key.  A service like Steam or the Wii’s virtual console caters to fans and makes it easier to get the games they want.  Emulation has a lot of legal and computer based issues.  However, when emulation is the only option, then that is what people are going to choose.

How many people would give their left foot for this game to be released overseas legitimately?

            Regrettably, this kind of business model may never see the light of day.  There is a lot of red tape involved in some of these dealings, such as giving proper credit to the fan translators, ensuring they get fair compensation, the compromise between game companies who have had their properties tampered with and the fans who only want to bring old favorites to the masses, and countless other problems.  Most game companies don’t want to adapt to make use of their fans.  And the sad thing is, unlike some of the other issues discussed here, they don’t really need to adapt.  Fans will continue translating, making unofficial sequels, modding, etc. as long as it gives themselves and other gamers joy, while companies will either tolerate them or crack down on them so long as they feel their rights are threatened.  If a company cracks down, the fans may just make the game an original title and release it as an indie game on Steam or some other digital service.  So, while there isn’t really a big loser if these two sides stay separate, I feel that it is a huge missed opportunity for the developers and publishers to foster relationships with their fans that benefit everyone.  Even if fans keep on being fans and companies keep on being companies, imagine what they could do if they came together to work on something they loved?  We could get a third Chrono game, translated versions of games that were never released stateside, genuine fan feedback on changes made to try and modernize old classics…the possibilities are limitless.  Well, even if it’s never meant to be, we can all dream, can’t we?

Dare to dream, people.  Dare to dream.

Ownership of Digital Games: When the Servers Come Down

            I love my game collection.  All told, I’ve probably got over 300 game discs, cartridges, and the like.  Even more if you think about my collection of digital games.  But…are the games I “own” online really mine?  For that matter, digital distribution brings up a whole slew of issues that I think need to be addressed, especially in light of the idea that companies are no longer selling games but “licenses” to play games.  This may be a newsflash to some game companies…but that is one of the worst ways to market your games.

            I’ve grown to be quite fond of Steam and Good Old Games or GOG, in recent years and I think digital distribution can do wonders for bringing games to the masses.  That said…well, let me run a quick scenario by you.  Picture this: It’s long after society has ended and you’re holed up inside a tiny shack that’s about to be overrun by mutated humans and all you’ve got with you is a tiny generator, a TV, and enough gasoline for an hour of power.  If you still had a physical copy of Super Mario Bros and an NES, you could still get in one or two last speed runs before the end.  If you’d only bought digital games though, you’d be screwed, since the servers would have all collapsed.  This leads me to my first major issue with digital distribution services like Steam and GOG.  Server issues.

The best in digital distribution of video games

 I’m not referring to the kind of server issues such as overcrowding with Diablo 3 or cheaters on Battlefield 3.  I’m actually referring to the fact that when an online game server is taken down because it’s no longer profitable or active enough to make money the entire game becomes unplayable and all the hours and investment players have put in amounts to naught.  Ironically, this is an issue I have already discussed at Suite101, which can be found here.  So, rather than repeating myself, I’ve decided to delve into a deeper issue with severs that actually worries me a great deal and which not many people have addressed.  The servers that handle digital distribution.

Annoying, but not what we're talking about this time

 I love Steam and I’m not the only one.  It’s a platform for indie game developers to make a tidy profit off their work without having to bend over backward for corporate approval.  The frequent Steam sales are great for promoting lesser known games and DLC.  The ability for the service to remember games also helps with computer space as players can always delete a game they’ve beaten then re-download it later if they’re short on disc space.  Steam is a fantastic service that caters to its customers and has earned their loyalty because of it.  However…what happens when the servers go down?

I may be a big proponent of Steam, but I’m not so arrogant as to say that Valve and Steam will be around forever.  Someday they may go bankrupt, retire their service, or become subsumed by a larger corporation that wants to axe the gaming division.  All of these are real possibilities.  Or worse yet, there could be an act of cyber terrorism or a massive power failure which wipes out their servers.  So…if that ever occurs, what happens to the hundreds, nay, thousands of dollars that Steam patrons may have put into the service?  How will Valve know who has bought what?  How can people redeem their games if they’re no longer remembered?  And since a lot of Steam games require a connection to the Steam servers to update or play, this could leave people who still have games downloaded unable to play games they’ve paid for.  It’s a real issue that very few people seem to have addressed at length.  It covers the idea of owning a digital game and just what rights we have as consumers.

Well, at least Steam makes you FEEL like you own your digital games...

 I’m not trying to say Valve is at fault with this or that they’re unprepared.  Knowing Valve and their record of customer service, they probably have backup files to know which users bought what and will reimburse them if any calamity happens.  However…Steam isn’t the only game in town for digital distribution and re-downloadable titles.  EA’s Origin, GOG, Nintendo’s virtual console, the PSN, and dozens of other smaller stores employ a similar model to Steam’s.  Are they prepared for the worst?

Society keeps pushing towards digital distribution and live streaming of almost all our media and people like David Jaffe have gone on record stating that within the next ten years, video game consoles will be obsolete and all games will be streamed through computers or televisions.  While this does, on paper, seem like a great thing, I question the server issues.  Digital distribution means cheaper games, more space, and the possibility of no longer needing top of the line computers or consoles to actually play games.  It could revolutionize the gaming world.  But what happens when the servers crash?  Will we lose everything?  Will we be reimbursed?  These are real issues that some companies need to think about.

Behold digital distribution.  The future of gaming.

             I’m not saying that people need to be sent out an annual ticket with all the games they’ve bought up to that point so that they can redeem it in case of a disaster, as that could lead to dishonest practices amongst consumers, but there are alternatives.  Linking up these digital distribution sites to email, facebook, twitter, or the like could guarantee that there are multiple records on file for emergencies.  There is also some merit in old fashioned printed records which are not in danger of being destroyed by cyber terrorism or the like. 

These issues I’m bringing up will crop up sooner or later on a massive scale, such as the disaster Sony faced when they were hacked by Anonymous, and companies need to be prepared.  Some publishers might see such an incident as free money, as thousands if not millions of players would have to re-buy their favorite games.  But if they don’t feel like they own them, they probably won’t buy them again.  And worse, they won’t trust the publisher enough to buy any of their future games.  This will hurt the industry as a whole and in order to advance into the age of digital distribution, publishers and developers need to stop looking at games as “theirs” which they are selling the license to use.  Because if they don’t they’re not going to scare off pirates, win new customers, or retain their consumer base.  They’re going to create a new generation of people who distrust the publisher and feel it is their right to pirate a game simply because they’re going to be screwed out of their money eventually.

Yeah, EA?  Being evil and corporate is all well and good, but if you're not gonna value you your customers, you won't survive.

            Before I finish up my thoughts on this topic, I’d like to explore one more issue in relationship to digital ownership.  You see, most people view games that they’ve paid for as theirs and feel justified in having access to them at all times and control over how they are used.  So, when someone throws in the towel with gaming, they don’t usually don’t want to be left with a bunch of games they’ll never play.  In that situation, what can people do with their games?”  Well, if they have a storage room of game cartridges or discs, they can sell them online, give them to friends, bequeath them to their children, etc.  So…what happens with the digital games someone “owns” if they decide they want to quit gaming?  Can they resell them?  Probably not.  Get trade in credit towards the Steam store or its equivalent?  Again, also probably not since digital copies are able to be made with the press of a button rather than having to deal with the manufacturing process which is expensive and has made used games such an appealing proposition.  This hurts the idea of ownership, perhaps even more so than server issues, even if it might be far less widespread.

            This issue will inevitably need to be resolved, since not all gamers stay gamers until the day they die.  And many will want to find a way to deal with all their games that they have paid for when the time to stop playing rolls around.  Companies who can figure out a solution to this will likely hold customers in the palm of their hand and foster a fiercely loyal consumer base.  For example, if a grandfather decides to close out his Steam account for good and asks that his games be distributed to his family and friends, Steam should comply since at one point, the games were paid for and if he closes his account he can’t play them anymore anyway.  Likewise, if a person decides they want to sell the games they have stored on Steam, Steam should let them.  It can take a portion of the profit, certainly, but it would be a way to give more control to the consumers, and give more money back to gamers who have grown tired of gaming or have little money to begin with.

Gamers won't be gamers forever.  What happens when Grandma wants to put the wiimote down?

 Control is the name of the game.  And I have a feeling that Valve will be leading the charge in this area.  It’s similar to other gamers who don’t want to pay for a re-release of a game they already own simply because their new console isn’t backwards compatible.  They want to save money and have control over their own games.  Resolving the issues of ownership alongside the server issues will be the biggest hurdle, I believe, to the oncoming age of digital distribution.  And this issue can’t be swept under the rug or hidden within a service agreement for the digital service.  If companies start doing that, gamers will take notice and they will abandon the service in droves.

            The advent of digital distribution was slow in coming over the world, but it has become far more prolific in recent years and new services are being created everyday to offer digital games and movies that can be sold to people everywhere.  However, issues like those I’ve mentioned above are in the long term and don’t seem to be addressed by mainstream gaming.  The idea that someday Steam could go down and I could lose all my games terrifies me.  And the thought that someday I might want to bequeath my games to my kids from Steam but that they won’t just to squeeze a few extra dollars out of me(which I doubt Steam would do, but just saying) enrages me.  These kinds of down the line issues need to be addressed sooner rather than later, as gamers are getting older and digital distribution is becoming more prevalent by the day.  I’m not going to say that none of these issues have been tackled yet, as I don’t know what goes on in Valve, EA, GOG, or the like behind closes doors, but it seems like its received scant publication, so…this is my contribution to the server issue and the idea of owning a digital game.  I hope it gives people both inside and outside the industry something to think about.

Once again, the images used here were collected around the internet.  If anyone is offended or dissatisfied with how I have used their images, please let me know and I will take them down immediately.